You have a Dual-Monitor configuration and part or the whole application window is black.
Different or high DPI settings, most of the time one of the monitors is a 4K monitor.
Check if you have any active sessions. This can be done with the citrix trayicon and open the citrix connection center. You need to logoff all sessions and exit the citrix receiver.
With your explorer, navigate to C:\Program Files (x86)\Citrix\ICA Client\
Locate wfica32.exe and right-click -> properties -> compatibility -> change high DPI Setting -> if needed, you will be asked for administrative right -> check the override high DPI scaling behavior and make sure the "application" option is selected.
Locate wfcrun32.exe and right-click -> properties -> compatibility -> change high DPI Setting -> if needed, you will be asked for administrative right -> check the override high DPI scaling behavior and make sure the "application" option is selected.
Test if your application is shown the way it should be. If you are using Citrix Receiver 4.10 or higher, this problem should not occur because the application is DPI scaling aware.
Disclaimer:The information provided in this document is intended for your information only. Lubby makes no claims to the validity of this information. Use of this information is at own risk!
About the Author
Author: Wim Peeters - Keskon GmbH & Co. KG
Wim Peeters is electronics engineer with an additional master in IT and over 30 years of experience, including time spent in support, development, consulting, training and database administration. Wim has worked with SQL Server since version 6.5. He has developed in C/C++, Java and C# on Windows and Linux. He writes knowledge base articles to solve IT problems and publishes them on the Lubby Knowledge Platform.
Latest update: 26-04-2022 | Comment: