LKBEN10730: MS Outlook with Exchange mailfile does not start

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LKB | Created: 02/04/2020 | Version: 0 | Language: EN | Rating: 0 | Outdated: False | Marked for deletion: False

Author: Wim Peeters - Keskon GmbH & Co. KG

Symptom

Splashscreen appears and you receive an errormessage like "could not find mailfile" and Outlook closes

Cause

Outlook-Profile is defective or mailfile has been moved

Solution

Since you're only able to configure your Exchange - Mailfile INSIDE your Outlook, this is a deadlock situation.

You can start Outlook from the commandline with a parameter (open CMD-Shell and navigate to Office-Programfolder like "C:\Program Files\Microsoft Office\OFFICE11"):

OUTLOOK.EXE /Cleanprofile

Outlook then starts with a wizard that let's you configure a new or existing Mailfile. Select it as "Standardprofile" and Outlook will start next time as usual.

About the Author

Wim Peeters is electronics engineer with an additional master in IT and over 30 years of experience, including time spent in support, development, consulting, training and database administration. Wim has worked with SQL Server since version 6.5. He has developed in C/C++, Java and C# on Windows and Linux. He writes knowledge base articles to solve IT problems and publishes them on the Lubby Knowledge Platform.

Disclaimer:

The information provided in this document is intended for your information only. Lubby makes no claims to the validity of this information. Use of this information is at own risk!