LKBEN10685: Howto configure a shortcut to help and support a user over a RDP connection


You need to help a user, the user can accept or deny your help




You can copy and paste the following line and put it in a cmd or you can put it as a link on
a shortcut. Do not forget to change the username! This can be local account with Remote
Desktop permissions or a domain account which has the appropriate rights. (e.g. the domain
account has been added to the local group of administrators)

%systemroot%\system32\runas.exe /netonly /user:domain\username "%systemroot%\pchealth\helpctr\binaries\HelpCtr.exe -url hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/unsolicitedrcui.htm"

This should help.


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About the Author

Author: Wim Peeters - Keskon GmbH & Co. KG

Wim Peeters is electronics engineer with an additional master in IT and over 30 years of experience, including time spent in support, development, consulting, training and database administration. Wim has worked with SQL Server since version 6.5. He has developed in C/C++, Java and C# on Windows and Linux. He writes knowledge base articles to solve IT problems and publishes them on the Lubby Knowledge Platform.

Latest update: 19/04/2024 | Comment: