LKBEN10685: Howto configure a shortcut to help and support a user over a RDP connection


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LKB | Created: 02/04/2020 | Version: 0 | Language: EN | Rating: 0 | Outdated: False | Marked for deletion: False

Author: Wim Peeters - Keskon GmbH & Co. KG


Symptom

You need to help a user, the user can accept or deny your help

Cause

none

Solution

You can copy and paste the following line and put it in a cmd or you can put it as a link on

a shortcut. Do not forget to change the username! This can be local account with Remote

Desktop permissions or a domain account which has the appropriate rights. (e.g. the domain

account has been added to the local group of administrators)

%systemroot%\system32\runas.exe /netonly /user:domain\username "%systemroot%\pchealth\helpctr\binaries\HelpCtr.exe -url hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/unsolicitedrcui.htm"

This should help.

About the Author

Wim Peeters is electronics engineer with an additional master in IT and over 30 years of experience including time spent in support, development, consulting, training and database administration. Wim has worked with SQL Server since version 6.5. He has developed in C/C++, Java and C# on Windows and Linux in different European countries and different European languages. He writes knowledge base articles to solve IT problems and publishes them on the Lubby Knowledge Platform where he is one of the most important contributors and the main developer.

Disclaimer:

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