Windows DatabaseebooksStatistical Information

LWE10128 : Howto configure a shortcut to help and support a user over a RDP connection

Symptom:

You need to help a user, the user can accept or deny your help

Cause:

none

Solution:

You can copy and paste the following line and put it in a cmd or you can put it as a link on

a shortcut. Do not forget to change the username! This can be local account with Remote

Desktop permissions or a domain account which has the appropriate rights. (e.g. the domain

account has been added to the local group of administrators)

%systemroot%\system32\runas.exe /netonly /user:domain\username "%systemroot%\pchealth\helpctr\binaries\HelpCtr.exe -url hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/unsolicitedrcui.htm"

This should help.

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